Orders & Shipping

Please read all the following information on this page before checking out. By using this website, you agree to comply with all the terms and conditions stated below, including the Return and Exchange Policy. No exceptions will be made to any of the following terms and conditions.

Please allow up to 24 hours to process your order before it is shipped. If you would like an update on your order, please call Customer Service at 1-949-331-3147, and a member of our Dpalex staff will assist you. Please proofread carefully before submitting your order. You are responsible for the information you send to us. Please check the spelling of names, street, city, and zip code. Verify that all the information is complete and accurate before submitting your order.

If your order contains items requiring customization, an order minimum of $299.99 will apply. If the total of your order does not meet the minimum, the difference will be charged to meet the required threshold. Custom orders include any products utilizing the services of our professional services team, including design, layout, or personalization.

Dpalex carries a large inventory of tarps and accessories, allowing us to pull from our inventory and ship your order quickly. Standard orders where no customizing is required typically ship within 24 hours of placing the order. Custom-sized orders (fabrication to special size required) allow up to 5 business days for production. Shipping time to your location is in addition to this time.

For orders that require expedited shipping, contact our customer service team at 1-949-556-3584 for pricing.

The actual color of our products may vary from what is displayed on your monitor due to variations in color and calibration settings of different monitors.

Our shopping cart is fully secure. Please refer to our Privacy and Security information for further details.

All shipping is provided via FedEx, UPS, or common carrier. We do not require a signature for deliveries and do not ship to P.O. Boxes.

We are not responsible for the loss of your order due to failed delivery. In no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation. All of our shipments can be tracked from warehouse to delivery address.

At this time, the Dpalex website will only ship within the United States and Canada. International customers can call our Customer Service Department at 1-949-556-3584 to check the availability of international shipping.

Orders shipped via freight will be delivered by common carrier. Once your order is placed, processed, and payment is confirmed, in stock products typically ship within 1 to 3 business days. Custom or special order items may require longer lead times. Please verify specific lead times with a Dpalex representative or on our website at the time of ordering.

Freight shipments are considered FOB origin, meaning ownership transfers to the customer once the product leaves the warehouse. Dpalex provides freight shipping as a service to our customers, and tracking details including carrier name, contact number, and shipment tracking number will be emailed after the order ships.

For freight orders marked as “Delivery to Residential” or “Non Loading Dock Business,” a lift gate service and a delivery appointment will automatically be included. The freight company will reach out to schedule a delivery window. We also recommend contacting the freight company directly to confirm and coordinate delivery arrangements.

For commercial locations with loading docks, delivery appointments are usually not required. If your business is open and staffed during normal weekday hours, the freight carrier will assume you are available to receive the shipment. However, the customer is still responsible for making delivery arrangements if needed. Make sure someone is available to receive the delivery to avoid possible reattempt fees.

Standard freight delivery is dock to dock. It is the responsibility of the receiving party to unload the product from the truck using a loading dock, pallet jack or forklift. Drivers are not expected and are often not allowed to assist with unloading by hand. Manual unloading is not permitted for Dpalex freight shipments. If you do not have access to a dock or forklift, lift gate service must be added and paid for at the time of purchase.

Lift gate service lowers the pallet to ground level at curbside. This does not include moving the product past the curb, into a building, or to any specific location inside the property.

Most freight shipments are delivered using full size 45’ foot semi trucks. If your location has limited access (for example, narrow roads or limited turnaround space), it is important to notify Dpalex when placing your order. Additional delivery services such as second delivery attempts, indoor drop off, or restricted access adjustments may result in extra fees. These costs are the responsibility of the customer unless included in your order details.

At the time of delivery, inspect all freight for damage or missing items before signing the Delivery Receipt. Remove any protective wrapping and count all items or pallets when possible. If there are issues, they must be clearly written on the Delivery Receipt and acknowledged by the driver. Taking photos of any damage while the items are on and off the truck is strongly recommended.

If you discover damage, do not refuse the shipment. Accept the product and report the damage to Dpalex along with a copy of the signed Delivery Receipt. This allows us to submit a claim with the carrier and send replacements as needed.

Damaged products must be held for up to 60 days in case the carrier requests inspection.

Extra delivery services such as change of address, inside delivery, residential upgrades, or second delivery attempts due to missed appointments are the responsibility of the customer unless clearly included in your order. If a shipment is refused without prior approval, additional shipping and restocking fees may apply.

For questions about freight shipping or delivery logistics, please contact Dpalex Customer Service.

Dpalex stands behind its merchandise and service. If you are not satisfied with your order, please follow the steps below to receive a credit within 7 days of receipt of your merchandise. No exchanges or returns can be made on custom-sized orders; please double-check your measurements. We do not accept returns on material that has been installed, unless due to manufacturing error. Only new, unused material is eligible for refund or exchange. All orders eligible for return will be charged a 20% restocking fee.

1. Call Customer Service at 949-331-3147 during business hours. If it is not business hours, please leave a message and your call will be returned promptly.
2. Dpalex will issue a Return Merchandise Authorization (RMA) Number to you if your purchase was delivered within 7 days before your first call and the product is in new and unused condition. You must write your RMA Number on the outside of the box you are shipping back to us.
3. All returns must be sent via FedEx, UPS, registered mail, or any other delivery service that can track a package and requires a signature upon delivery. Your return will not be accepted without an issued RMA Number.
4. Custom-sized orders cannot be exchanged for credit.
5. MAIL YOUR ITEM WITH YOUR RMA NUMBER WRITTEN ON THE OUTSIDE OF YOUR PACKAGE TO:

Dpalex
20111 Ellipse
Foothill Ranch, CA 92610

Customer Return

Once your merchandise is received by Dpalex, you will be issued a credit. We will email you a receipt confirming your credit.

Customized orders, where Dpalex has made no error, cannot be returned. If we make an error in manufacturing your fence screen, we will happily replace it. Errors in sizing must be reported to Customer Service within 7 days of receiving your order.

Shipping charges will not be refunded on any exchanges. No allowances, refunds, credits, exchanges, or adjustments may be made for items not returned within 7 days of receipt.

If, upon receipt, you find that your order has been damaged, please call Customer Service immediately using the contact information provided on this website. All shipping damages must be reported within 7 days of delivery. No allowances or credits will be given after this period.

We work hard to ensure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. When they do, we will replace the material without hesitation. Dpalex shall not be liable for consequential or incidental damages or losses sustained after you receive and use the merchandise.

Back Orders

If a product is on back order, you will be promptly notified of when the product will be shipped. Please call our Customer Service Department to find out the delivery timeframe for the item.